Privacy Policy

At Fay Furnishings, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, process, use, and protect your personal information in accordance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA) of South Africa.

1. Information We Collect

When you request a consultation, contact us, or work with us, we may collect the following personal information:

• Your name and contact details (email address and phone number).
• Your physical address or suburb (to assess site visit locations).
• Information about your home, layout, and style preferences.
• Your project timeline, budget range, and design needs.

2. How We Use Your Information

We process your personal information only for legitimate business purposes, including:

• Responding to your consultation requests and inquiries.
• Scheduling initial site visits.
• Compiling design fee proposals and contracts.
• Developing design concepts, mood boards, and floor layouts.
• Managing procurement and coordinating custom manufacturing (e.g., sharing dimensions and fabric selections with our manufacturing team).
• Sending project updates and maintaining communication.

3. Consent and Information Sharing

By submitting your information via our consultation form, you consent to Fay Furnishings processing your personal data for the project scope. We will never sell, rent, or trade your personal information to third parties. We only share necessary details with trusted contractors, artisans, or courier services when required to execute your design and deliver custom furniture.

4. Security of Your Data

We take reasonable technical and organizational steps to secure your personal information against unauthorized access, loss, or damage. However, please note that no method of transmission over the internet is completely secure.

5. Your Legal Rights

In terms of POPIA, you have the right to:

• Request confirmation of whether we hold your personal information.
• Request access to, or correction of, your personal record.
• Request that we delete or destroy your personal data (where we are no longer required by law to retain it).
• Object to the processing of your personal information.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at info@fayfurnishings.co.za.